Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications. Zadara platform powers advanced AI capabilities with the simplicity, agility, and flexibility of cloud computing while ensuring seamless multi-tenancy through fully automated, end-to-end provisioning of compute, storage, and networking resources. Zadara’s vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer base. Together as a team we are making an impact on the Edge Cloud market.
Our Zadarian Culture
All Zadarians are finding their edge by living and breathing our core values; We are One Team, We are Respectful, We are Accountable, We are Achievers, We are Visionaries.
We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded — where the possibilities are limitless. Here you can, breakout and breakthrough to do your best work.
What Diversity & Inclusion Mean to Us
We are 'One Team' is one of Zadara’s core values and it’s more than just a phrase. It reflects our commitment to creating a Culture where every individual feels seen, heard, and valued. At Zadara, we celebrate the richness that comes from a wide spectrum of cultures, backgrounds, generations from Gen Z to Baby Boomers and the unique talents and skills each person brings. Our global team represents a vibrant mix of perspectives that fuels innovation, drives collaboration, and shapes a forward-thinking, people-centered workplace. At Zadara we embrace our differences and turn those differences into our greatest strengths. That’s how we grow stronger together.
Your Team & Role
As a member of the Europe Sales POD, the Sr. Solution Architect will ensure success in providing cutting-edge solutions by helping customers leverage cloud solutions for scalability, security, flexibility and efficiency, as well as to accelerate adoption. As part of a nimble and dynamic team, this role incorporates diverse responsibilities including, but not limited to, pre-sales and post-sales engagements, solutions selling, and relationship management.
Your day to day
Solution Architecture and Pre-Sales Support
Engage with customers, partners and MSPs to understand their business needs and technical requirements, and then translating them into scalable cloud solutions.
Design, document, build and present cloud architectures that align with industry best practices and customer objectives.
Serve as the technical lead in customer engagements, supporting sales teams with solution positioning, proof-of-concepts (PoCs), and product demonstrations.
Partner with engineering and product teams to develop innovative solutions that address customer pain points.
Educate and evangelize Zadara services to Partners, MSPs and End Users with the Sales Team at events, shows, training, and or webinars (and various other marketing functions).
Customer Relationship Ownership
Act as the primary trusted advisor and technical point of contact for key customers, building long-term strategic relationships, providing ongoing technical advisory.
Be the voice of the customer to support and engineering teams, providing product improvement feedback and accelerating the adoption of new features in customer deployments.
Gather customer feedback to influence product enhancements and service improvements.
Conduct training, workshops, and generate account-specific content to educate customers on maximizing the benefits of the Zadara ecosystem.
Customer Cloud Monitoring and Support
Monitor and oversee assigned customer cloud environments to ensure optimal performance, security, and cost efficiency.
Provide recommendations on cloud optimizations, security best practices, and cost-saving strategies.
Work closely with internal teams to resolve cloud-related issues and maintain a proactive approach to customer cloud health.
Cross-Team Collaboration
Act as a conduit and liaison between customers, support service, engineering, product management and company management teams.
Partner with Account teams, Business Development Managers and Service teams to accelerate customer adoption and revenue goals.
Work with sales and marketing teams to develop compelling technical content, including whitepapers, blogs, and case studies.
Contribute to go-to-market strategies by identifying emerging customer needs and market trends and help with sales campaigns.
Assist in onboarding and mentoring of members of the Solution Architecture team.
Capture and share best-practice knowledge amongst the Zadara solutions architecture and partner solutions architect communities.