Take ownership of technical issues and provide tier 2 support for major financial clients.
Handle complex troubleshooting, investigations, and debugging, particularly in Fluent code.
Implement configuration modifications and thoroughly document troubleshooting and resolution steps.

At least 5 years of proven experience as a technical support engineer (Tier 2 or Tier 3).
Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
Troubleshoot complex technical issues and manage escalation to keep track of ongoing issues.
Understanding of networking principles, including telnet and TCP/IP.
Collaborate with cross-functional teams such as R&D, Integration, PM
Excellent verbal and written communication skills in English

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