IT Specialist

Description RealPlay LTD is a fast-growing and innovative startup in the Gaming industry, specializing in managing online social casino games for the US market. We're looking for a talented and passionateIT Specialist to join our R&D team. Join us at RealPlay, where we believe that play isn’t just entertainment — it’s essential. We're passionate about creating engaging, data-driven digital experiences that delight and inspire players across the globe. We’re looking for a hands-on IT Specialist to manage and support our internal IT operations and ensure a smooth, secure, and reliable working environment across the company. You will be responsible for employee onboarding/offboarding, day-to-day IT support, system availability, and account management. This role requires a proactive, service-oriented mindset and the ability to troubleshoot issues quickly in a fast-paced office environment. Responsibilities Manage employee onboarding and offboarding (accounts, devices, permissions). Provide in-office IT support, troubleshooting hardware, software, and network issues. Ensure high availability of internal systems, tools, and office infrastructure. Manage and optimize user accounts, permissions, and access control (Google Workspace, SaaS tools, etc.). Maintain and support laptops, workstations, and office equipment. Monitor and improve IT systems performance, reliability, and security. Handle identity and access management (IAM) and enforce security best practices. Support network infrastructure (Wi-Fi, VPN, printers, meeting rooms). Work with vendors and service providers when needed. Document IT processes and improve internal workflows and automation. Requirements 2+ years of experience in IT support / IT operations. Experience with user lifecycle management (onboarding/offboarding). Strong troubleshooting skills across macOS/Windows environments. Experience managing SaaS tools and admin consoles (Google Workspace, Slack, etc.). Basic understanding of networking (DNS, VPN, Wi-Fi, routing). Familiarity with security best practices and access control. Experience with ticketing/helpdesk systems (Jira, Zendesk, etc.). Ability to prioritize and handle multiple requests efficiently. Soft Skills: Strong service-oriented mindset and responsiveness. Excellent communication skills and patience with non-technical users. High attention to detail and organizational skills. Proactive approach to problem-solving and system improvements. Ability to work independently in a dynamic, fast-paced environment