Processing client’s withdrawal request within agreed timeline and processes
Perform financial related actions in Clients accounts within agreed timeline:
o Withdrawals
o Deposits
o Bonus
o Internal transfers
o Adjustments (debit, credit, payments)
Manage Ava’s customer facing team’s inquiries tickets relating to client financial actions
Follow the BackOffice team procedures, protocols, company regulations and best practices.
Meet personal/team qualitative and quantitative KPI targets
Bring new hires in the team up to speed (according to TL directions)

Able to work 4 days/shifts a week (3-4 hours) , between extended business hours (9:00 – 13:00) Monday through Friday (Friday a must).
Excellent organizational and time management skills
Proficiency in Microsoft Office – a must
Proven track record of demonstrating exceptional attention to detail and precision in previous roles
Strong analytical skills, with the ability to identify errors or inconsistencies in data and documentation
Excellent organizational skills, capable of managing multiple tasks and deadlines simultaneously
Keen eye for detail, with the ability to spot even the smallest inaccuracies or deviations
Proficient in utilizing relevant tools, software, or systems to support precise work
Ability to communicate effectively and collaborate with cross-functional teams to ensure precise outcome

Knowledge of financial systems/processors (Credit card / Banks, etc.)
Banking or financial services experience, banks deposits and withdrawals processing. strong