AudioCodes is currently looking for a Senior Solutions Engineer to join our Voca CIC team and lead technical presales activities across the APAC region. In this customer-facing role, you'll partner with Sales, Channel Partners, and Enterprise Customers to design AI-powered CX solutions, deliver compelling demonstrations and Proofs of Concept, and drive technical success throughout the sales cycle. If you're passionate about Microsoft Teams, Contact Center, Conversational AI, and helping customers solve complex business challenges, we'd love to hear from you.
We are AudioCodes (NASDAQ: AUDC), a global leader in voice communications, voice AI, Unified Communications, Contact Center, and AI-powered customer experience solutions. For over 30 years, we have helped enterprises and service providers worldwide modernize their communications environments and deliver exceptional employee and customer experiences.
As a trusted Microsoft partner and a leader in Voice AI and Conversational AI, AudioCodes enables organizations to accelerate digital transformation through innovative solutions that integrate seamlessly with Microsoft Teams, Zoom, and other leading collaboration platforms.
With a global presence, thousands of customers worldwide, and a strong ecosystem of partners, AudioCodes is recognized as a market leader in enterprise communications and AI-driven voice solutions.
About the Product
Voca CIC is AudioCodes’ flagship, award-winning AI-first Customer Experience (CX) portfolio, delivering intelligent Contact Center and AI-powered customer engagement solutions for organizations of all sizes.
Built natively for Microsoft Teams and Microsoft Azure, Voca CIC provides a full omnichannel Contact Center as a Service (CCaaS) platform that unifies voice, chat, email, and AI into a single, seamless experience. The platform embeds Conversational AI and Generative AI throughout the customer journey with capabilities such as AI Voice Agents, AI-powered call summarization, sentiment analysis, intelligent routing, and workflow automation.
Complementing the contact center platform, Voca AI Receptionist extends AI-powered customer engagement to virtually any telephony environment—including Microsoft Teams, Cisco, Avaya, RingCentral, traditional PBXs, and carrier networks—allowing organizations to adopt AI without replacing their existing voice infrastructure.
Trusted by more than 200 enterprise customers worldwide and recognized with multiple industry awards, Voca CIC empowers organizations to modernize customer service through AI, automation, and deep integration with enterprise business applications such as CRM and ITSM platforms.
Your mission
We're looking for a Senior Solutions Engineer to serve as the technical leader for AudioCodes Voca CIC across the APAC region. In this highly customer-facing role, you'll partner with Sales, Channel Partners, and Customers to design, position, and validate Contact Center and Conversational AI solutions throughout the sales lifecycle.
You'll lead technical discovery sessions, deliver compelling demonstrations, own complex Proof of Concepts (PoCs), and enable partners to position and deploy Voca CIC successfully. Working closely with Product Management and Engineering, you'll also provide valuable market feedback that helps shape future product innovation.