IT Support Specialist (Temporary Position – Maternity Leave Cover, 6 Months)

Description Finonex is a long-standing, stable trading-platform company, delivering advanced online trading technology to global partners for over a decade. We provide technology solutions that power the online trading experience worldwide. With our cutting-edge approach, we believe in new methodologies and constantly push boundaries. Our open-door policy inspires a vibrant atmosphere of collaboration, where departments work together in a dynamic blend of community and creativity. We offer an excellent work environment where you will be supported, challenged, and encouraged to grow professionally. As a IT Support Specialist, you will join our IT team and work closely with experienced IT professionals. You will support day-to-day IT operations, assist with troubleshooting, and take part in infrastructure, networking, cloud, and security-related tasks. This role is ideal for someone with a strong service mindset, basic hands-on technical experience, and motivation to learn and develop in the IT field. Please note: This is a temporary six-month position covering a maternity leave. On this role you will • Provide day-to-day IT support for employees, including hardware, software, network, and access-related issues. • Troubleshoot and resolve issues related to Windows workstations, Office 365, Outlook, Teams, printers, VPN, and basic networking. • Assist with user onboarding and offboarding, including account creation, permissions, groups, and equipment preparation. • Support and maintain Active Directory, Office 365, Exchange Online, and basic user access permissions. • Assist in maintaining endpoints, laptops, desktops, mobile devices, and peripheral equipment. • Help monitor and support IT systems, including servers, networking equipment, backup systems, and security tools. • Participate in IT projects under the guidance of senior team members. • Document technical procedures, troubleshooting steps, and internal knowledge-base articles. • Escalate complex issues to senior IT team members while following up until resolution. • Ensure IT activities are performed according to company security policies and best practices. Requirements • 1–2 years of experience in IT support, Helpdesk, or junior system administration. • Basic hands-on experience with Windows environments and end-user troubleshooting. • Familiarity with Active Directory, Office 365, Exchange Online, and user permissions. • Basic understanding of networking concepts such as IP, DNS, DHCP, VPN, Wi-Fi, and firewalls. • Experience with hardware troubleshooting, laptop/desktop setup, printers, and peripheral devices. • Service-oriented mindset with strong communication and problem-solving skills. • Ability to learn quickly, work in a team, and follow technical procedures. • Good troubleshooting skills with an organized and responsible approach. • Fluent in Hebrew and English, both written and verbal. Will be nice that you have • Familiarity with Intune, Azure AD / Entra ID, or endpoint management tools. • Basic knowledge of virtualization platforms such as VMware or Hyper-V. • Basic experience with FortiGate firewalls, EDR systems, or security tools. • Basic scripting knowledge, especially PowerShell. • Experience with ticketing systems such as Jira Service Management, Atera, ServiceNow, or similar. • Relevant IT courses or certifications such as Microsoft, CompTIA, Cisco, or similar.