A global technology company is looking for a Junior Tier 1 Technical Support to join its global Support team. This is an hourly 24/7 shift-based environment. The team provides technical support for a technology platform used by restaurants and connected to delivery partners worldwide.
The role combines technical support with AI-driven tools and automation, including daily use of AI tools as well as involvement in AI and technology projects.
What you'll do
Provide Tier 1 technical support to restaurants worldwide.
Troubleshoot technical issues and provide solutions according to SLA.
Work with internal systems and ServiceNow.
Communicate mainly in English through written channels and phone calls.
Use AI tools such as Claude and Cursor as part of the daily workflow.
Participate in AI and technology projects.
Requirements
Technical orientation and strong learning ability.
Strong English - mandatory.
Availability to work shifts, including weekends.
Strong communication and service-oriented skills.
Motivation to build a long-term career in the technology industry.
Nice to have
Background in Computer Science, a technical course, or a relevant technological field – an