Head of Research
Mosaic builds the AI platform that B2B GTM and support teams run on. Our agents, retrieval, and reasoning sit at the core of how customer-facing teams answer questions, resolve cases, and surface insights. The depth and reliability of that AI is the product.
We're hiring our Head of Research to own it.
We're not asking you to start from a blank page. We have an active research roadmap covering eight thematic areas — from self-improving evaluation infrastructure to agentic RAG to multimodality. We have ML/research talent on the team already. What we need is a leader who can take it the rest of the way.
What you'll do
Own the AI/ML core of the Mosaic platform — retrieval, agents, model routing, evals, and the research that improves all of them.
Set the research agenda. Decide what we investigate, what we measure, and what we ship.
Lead the research team directly (with hiring authority) and the AI analyst function indirectly.
Partner closely with engineering, product, and the CEO to turn research into production capability.