Description
About the Position:
As a Customer Success Manager at SAM, you will play a key role in guiding enterprise customers through their lifecycle, ensuring they achieve their business objectives while driving long-term value. You will work closely with Sales, Product, and Engineering teams to deliver seamless deployment and ongoing engagement across complex environments.
Main Responsibilities
Serve as a trusted advisor by deeply understanding the customer’s business needs and objectives.
Act as the internal voice of the customer, working cross-functionally to ensure strong engagement and satisfaction.
Lead the full customer lifecycle, including sales collaboration, onboarding, deployment, and ongoing operational oversight, with hands-on involvement in complex hardware and cloud-based solutions.
Identify and drive expansion opportunities (upsell and cross-sell) in collaboration with Sales, supporting revenue growth within existing accounts.
Manage multiple customer engagements simultaneously, prioritizing effectively and proactively.
Maintain continuous communication with customers and conduct periodic business reviews
Requirements
Requirements:
6+ years of experience in Customer Success or Technical Account Management working with EMEA enterprise customers (MUST).
Experience working with telecom or complex enterprise environments (Advantage).
Proven ability to build scalable processes with a strong customer-centric approach.
Experience managing complex, cross-functional, large-scale projects.
Highly organized with strong attention to detail and ability to multitask.
Excellent problem-solving and technical skills.
Fluent in written and spoken English.
Willingness to travel to customer sites as needed.
Bachelor’s Degree or equivalent experience.