CX Ops Manager

Guardio is on a mission to redefine consumer cybersecurity for the modern internet.  We operate at consumer scale, protecting millions of people every day across devices, accounts, and digital touchpoints. In a world where phishing, fraud, and AI-powered scams evolve overnight, Guardio stays ahead of the curve. We move fast, think deeply, and build with purpose. Our culture is rooted in transparency, feedback, and collaboration along with shared wins, team dinners, company trips, and good times. We’re a team of 100+ makers, doers, and boundary-breakers. If you’re ready to tackle meaningful challenges, grow at lightning speed, and help shape the next frontier of online safety, you belong here. Let's cut to the chase. What's the job?  We're looking for an experienced CX operations professional to own the CX systems, and vendor relationships that keep Guardio's customer support running at its best. This role sits at the intersection of platform management, BPO oversight, and quality. You won't just keep the lights on, you'll raise the bar on what great customer communication looks like across every channel, including how we define standards for our AI-assisted support tools.