Salesforce Business Analyst
Location: US / Canada (Eastern Time) - Home based
Job Type: Full-time, Permanent
About AllCloud
AllCloud is a leader in amplifying organizations’ cloud potential through AI. With a track record of hundreds of successful migrations and implementations across AWS and Salesforce, AllCloud has developed strategies and solutions that enable businesses of all sizes to remain at the forefront of innovation.
AllCloud is a leader in AI-led professional and managed services. As an AWS Premier and audited managed services Partner, and Salesforce Consulting partner, AllCloud provides comprehensive AI-led cloud journey support, from initial migration to ongoing management through our Engage Managed Services. Our expertise ensures that clients remain aligned with ecosystem best practices while focusing on their core business growth.
AllCloud serves clients across the globe with offices in EMEA and North America. www.allcloud.io
Job Summary
As a Consultant at AllCloud, you will be responsible for bringing Salesforce Run-Grow-Transform managed services stewardship to life by working closely with our customers. You should be proficient at engaging with clients to gather the most pertinent information and be capable of explaining difficult concepts and solving problems quickly and efficiently. You will lead an engagement team and assist customers with implementations, integrations, and custom- development projects. In this dynamic role, you will use your expertise and leadership to create Salesforce.com solutions, technical designs, best practices, and application implementations. The ideal candidate should possess an intense passion for ensuring that our customers enjoy lifetime success.
** Work breakdown is 10% Project Management, 45% Analysis, 45% Technical (drawing on technical and/or CRM product knowledge in advanced configurations of the salesforce.com application)
Proactive Technical Debt Management to monitor system performance and prevent technical bottlenecks
Governance & Operational Tooling to emphasize experience with Jira and deployment/version control tools like Copado
Managing Integration Complexity to focus on bi-directional sync integrity across systems
Relationship Management to highlight the role as a "Trusted Advisor" to the client
Facilitate business process review workshops and perform a detailed analysis of client business requirements
Responsible for the evaluation and breakdown of business requirements into User Stories with level of effort, pros / cons, best practices and recommended approach.
Responsible for the documentation of User Stories including Acceptance Criteria, Assumptions & Constraints, Size, Priority, and recommended solution.
Create project deliverables such as business requirements, solution design, functional specifications, and report of findings
Responsible for managing the Feedback Loop for completed User Stories through Build.
Configure Salesforce systems using declarative functionality and framework
Manage technical teams for Force.com development and integrations to other business applications
Migrate data from customer legacy systems using Salesforce data migration tools
Responsible for managing and leading User Acceptance Testing including the strategy, implementation, reporting, and management of the end-user testing.
Develop a training curriculum and deliver end-user training
Summary of Requirements & Experience
2+ years as a Salesforce Business Analyst or Salesforce Configuration.
2+ years of the platform- or solution-architecture experience in a custom-system development environment for a medium- to large-sized organization
2 + years if marketing cloud experience
Excellent knowledge of Salesforce: Salesforce Platform / Sales Cloud / Service Cloud / Community Cloud, advanced Configuration, security/permissions Mgt, data Migration, data Model.
Familiar with Apex & Visualforce/Lightning Components design considerations.
Experience in Agile project methodology including backlog management, user story & acceptance criteria, sprint planning, etc.
Proficiency with Jira, deployment governance tools, and managing complex system dependencies.
Salesforce Administrator, required
Salesforce Advanced Administrator, required
Salesforce Platform App Builder, required
Salesforce Sales Cloud Consultant, required
Salesforce Service Cloud Consultant, required
Why work for us?
Our team inspires progress in each other and in our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development.
AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.