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Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.
In support of our Account Management efforts, we are looking for a Solution Delivery Manager to build and nurture trusted relationships with our customers.
What you'll do
Own and lead multiple, simultaneous customer engagements implementing Applause’s SaaS digital quality testing solution
Develop strong customer relationships that enable Applause to become a trusted adviser for our customers’ executives and stakeholders
Create management, execution and communication plans and processes
Provide both engagement and testing strategy leadership to customers
Analyze test data and provide research of coverage from multiple sources including our community of testers, environments and devices to show maximum value to customers
Gather testing requirements from client and translate into actionable testing projects
Leverage our community of testers around with world to form teams focused on exceeding customer expectations
Ensure customer and project success by managing completion of deliverables, schedules, customer expectations, and meeting milestones
Work with Applause Product Management and Engineering organizations to channel client feedback and solutions into future releases of the Applause product suite
Work with leadership to channel commonalities across customers into Applause best practices across our products and services
Pursue areas of solution expansion within active customer base
Nice to have
B.A./M.A or MBA (leading MBA programs globally- advantage) with at least 3 years of relevant industry experience
Strategic thinking capability balanced with tactical and implementation/execution skills
Proven working experience in project management
Excellent client-facing, presentation and internal communication skills
Fluency in Hebrew and excellent communication skills in English
Excellent stakeholder management skills and best practices
Solid organizational skills including attention to detail and multitasking skills
Please consider that only CVs in English will be considered, and that the first get-to-know interview will be held in English.
Why Applause?
We’re proud to cultivate an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction. Our talented team - known as Applause Nation - is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.
We have a flexible hybrid work environment with top talent from across the globe
Collaborate with an international team of 450+ passionate, talented co-workers
Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands
Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand
Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity
Experience a supportive culture that emphasizes teamwork, innovation and transparency
Share your voice! Contribute and integrate creative and innovative ideas across roles and departments
Applause Core Values:
As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values?
Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success.
Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment.
In It Together: You have a team-first mindset and love collaborating with your peers.
Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality.
Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient.
Accommodations:
Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. We continue to celebrate diversity and are committed to creating an inclusive, equitable environment for our employees. If you believe you require a reasonable accommodation und.er any of the legally protected characteristics, please click here to complete an accommodation request. Please note, Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.