Job description
Job Details:
Job Description:
IT & Audio Visual Support Specialist
We are seeking an experienced AV Support Specialist to provide technical support and operational expertise for audiovisual systems, meeting spaces, and workplace technology environments. This role is responsible for maintaining AV infrastructure, troubleshooting complex issues, supporting live meetings and events, and ensuring a seamless user experience across conference rooms and collaboration spaces.
Key Responsibilities
Provide Tier 2/3 support for audiovisual systems, conferencing technologies, and workplace collaboration tools
Troubleshoot and resolve escalated AV issues quickly to minimize meeting and event disruptions
Install, configure, and maintain conference room technologies, including displays, projectors, video conferencing systems, microphones, speakers, and control systems
Support and administer AV platforms such as Crestron, Logitech, Microsoft Teams Rooms, and related technologies
Perform routine system testing, preventive maintenance, and firmware updates on AV equipment
Assist end users with conference room setup, meeting support, and live event technology needs
Diagnose and resolve issues related to audio, video, control systems, networking, and room scheduling technologies
Collaborate with IT, Facilities, and external vendors to support AV deployments, upgrades, and system integrations
Participate in AV infrastructure projects, including room builds, technology refreshes, and equipment migrations
Document troubleshooting procedures, system configurations, and standard operating procedures (SOPs)
Monitor AV system performance and recommend improvements to enhance reliability and user experience
Qualifications:
Required Qualifications
Bachelor’s degree in Information Technology, Audiovisual Technology, Electronics, Computer Science, or equivalent experience
3+ years of experience supporting audiovisual systems, unified communications, or workplace technology environments
Hands-on experience with conferencing platforms such as Microsoft Teams
Strong understanding of AV signal flow, audio/video distribution, and troubleshooting methodologies
Experience supporting AV control systems, including Crestron, Microsoft Teams Room or similar platforms
Ability to diagnose and resolve complex AV and technology-related issues
Excellent communication, customer service, and presentation support skills
Preferred Qualifications
Experience with digital signage, room scheduling systems, and unified communications technologies
Familiarity with ticketing systems such as ServiceNow
Experience with cloud-based device management platforms and collaboration technologies
Experience supporting executive meetings, town halls, and live events
Key Competencies
Strong troubleshooting and problem-solving skills
Attention to detail and commitment to service excellence
Ability to prioritize multiple support requests in fast-paced environments
Customer-focused approach with strong interpersonal skills
Ability to remain calm and responsive during high-visibility meetings and events
Strong organizational and documentation skills
Work Environment
On-site
May require occasional after-hours support or on-call rotation
Job Type:
Regular
Shift:
Shift 1 (Malaysia)
Primary Location:
Penang 15, Penang, Malaysia
Additional Locations:
Posting Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
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