About Mindspace
Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.
Why you’ll love working at Mindspace?
Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally.
Who is the ideal Mindspacer?
You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in.
Mindspace is looking for a hands-on IT Specialist to join our global IT team. In this role you'll be the front line of IT support for our Tel Aviv HQ and local locations, while also supporting employees and infrastructure across our sites in Europe and the US. You'll own the day-to-day employee experience - from onboarding a new hire's first laptop to keeping our networks and meeting rooms running flawlessly, and working closely with the global team on infrastructure projects across multiple countries.
This is a role for someone who enjoys both sides of IT: helping people directly, and getting hands-on with hardware, networks, and systems.
The position is based in Tel Aviv.
Support for our international locations is provided remotely.
End-User Support & Service Desk
Provide L1/L2 support for employees across macOS and Windows environments - hardware, software, connectivity, and access issues
Own tickets end-to-end in Freshservice, meeting SLA targets and maintaining high response quality
Support employees at global locations remotely, across time zones
Build and maintain knowledge base articles, runbooks, and self-service documentation
Employee Lifecycle (Onboarding & Offboarding)
Execute onboarding and offboarding processes across HiBob, JumpCloud, Google Workspace, Slack, Freshservice, and Monday.com
Provision, image, and enroll devices in MDM; manage accounts, groups, licenses, and permissions
Ensure offboarding is complete, timely, and audit-ready - access revocation, device collection, data handover
IT Infrastructure & Networking
Install, configure, and maintain network infrastructure across sites using the Cisco Meraki platform - access points, switches, security appliances, VLANs, and structured cabling
Monitor network health via the Meraki dashboard, troubleshoot connectivity issues, and coordinate with ISPs and vendors on installations and outages
Participate in network upgrade projects across international locations (Wi-Fi refreshes, new site openings, hardware replacements)
Manage IT asset inventory, procurement, and hardware lifecycle
AV & Meeting Room Technology
Install, configure, and support conference room AV systems - displays, video conferencing hardware, audio, and room booking systems
Provide technical support for company events, town halls, and hybrid meetings
Partner with vendors and integrators on new AV installations across locations
Identity & Access Management
Administer users, groups, policies, and MFA in JumpCloud
Manage Google Workspace administration - users, org units, groups, shared drives, and security settings
Support Slack workspace administration and app management