Service Manager

Nova Measuring Instruments Korea is looking for a service manager who is a self-starter, has a positive attitude, is a team player, and can support and manage FSEs and our systems at our customer sites in a professional manner and focuses on all service’s business aspects. Planning and overseeing new initiatives, research and developing new opportunities, increasing value to the customers, attending customer’s meetings. Work closely with the account, sales team and service teams and HQ service managers. Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, math, algorithms, software and hardware expertise to redefine the limits of possible in semiconductors’ manufacturing. We invite you to join our dreamers and winners! Brilliant high- aimers who see impossible as the starting point to exciting challenges, and work together in multidisciplinary global teams to find answers. We dive deep, into the nanometric and atomic levels, to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology. We simply do things differently. What about you? You’ll be joining the Nova Measuring Instruments Korea We are a collaborative and familial environment. We thrive on our teamwork and pride ourselves in our winning attitude. Role Responsibilities The Service Manager is responsible for leading Nova Korea's service operations, ensuring customer success, operational excellence, and business growth across assigned customer sites in Korea. The role includes team leadership, customer relationship management, technical escalation ownership, and service business development. Customer Insight & Planning: Interpret client needs into efficient team action plans. Technical Leadership: Provide technical leadership and coaching to field service engineers while ensuring effective utilization of internal technical resources. . Workflow Implementation: Drive operational excellence by implementing service processes, quality standards, and continuous improvement initiatives. . Project Engagement: Involve in all project phases from Evaluation to Acceptance. Flexible Task Management: Handle diverse tasks and resource sharing as needed. Escalation Management: Own customer escalations and coordinate cross-functional teams to ensure timely resolution and customer satisfaction. . Technical Liaison: Ensure resolution of technical issues in collaboration with Service and PD teams. Knowledge Management: Oversee knowledge sharing and collaboration at the site. Business Development: Identify customer needs, support sales opportunities, promote service offerings, and contribute to service revenue growth. Opportunity Identification: Identify and engage new business prospects. Team Support: Backup engineers and ensure continuous service delivery. Performance Monitoring: Monitor team performance, competency development, inventory management, and service operation effectiveness. . Customer Relationship management : Build and maintain strong relationships with customer management teams, ensuring high customer satisfaction and long-term partnership. Service Performance Management : Monitor and drive key service KPIs including response time, uptime, customer satisfaction, utilization, productivity, and service quality. People Leadership : Recruit, coach, develop and evaluate service engineers while fostering a high-performance and collaborative culture