Sr Resident Engineer - Google
This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
About the Position: Reporting to the Service Delivery Manager of Advanced Services, this is a highly technical role that provides post-sales support for HPE’s Network Products. The Resident Engineer will work daily with the customer, either remotely or at the customer's location, and is expected to have expertise in Juniper/HPE products deployed or to be deployed within the customer’s service provider network, and to provide technical and operational support for network issues, ongoing certification, and testing efforts. Although a location in the San Francisco, California, or Denver, Colorado, area is preferred, a remote status with occasional travel will be considered for the right candidate.
What you'll do
This is a full-time position that may require longer work hours or occasional on-call weekend support. Technical support to the customer may require the Resident Engineer to:
Understand the customer’s organizational structure and become familiar with the customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
To hold network information gathering workshops with the customer to understand the customer's existing network design and the technical requirements of new network designs.
Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment, and help develop plans to implement and verify that they are operating correctly in the live network
Test patches and fixes to operating software, ensuring they are implemented and functioning correctly in the pre-production test network and then in the live network, as implementation plans dictate.
Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
Support design and planning of Juniper MX, QFX, EX series, and associated solutions within the customer’s commercial network
Support ongoing efforts in defining best practice policies for Juniper/HPE product applications used by customers
To peer with other employees performing similar Resident Engineering roles, where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
The RE will be expected to develop secondary skills in other products in the HPE product portfolio
Requirements
Bachelor’s degree in engineering, computer science, or equivalent experience
7 years' experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments with either a technology vendor or a service provider environment.
Familiar with the operation of management tools and network analyzers.
Trend analysis to help deliver more efficient solutions to the customer network
JNCIE certification
An understanding of the protocols surrounding IP service provider networks. These skills include but are not limited to:
Cloud architecture experience
Must understand BGP and route reflector topologies
Must be able to communicate effectively and technically with internal JTAC, escalation, and engineering teams.
Must be able to communicate effectively with the customer.
Scripting skills (Slax, Python, Ansible)
Database experience a plus
Other Information:
Travel requirements for the position (<10%)
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
EngineeringJob Level:
TCP_04
"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
United States of America: Annual Salary USD 111,000 - 211,000 in Colorado // 120,000 - 243,000 in California
The listed salary range reflects base salary. Variable incentives may also be offered."
Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html
The estimated job application period closure is September 28 2026; this timeline is provided for transparency and internal planning purposes.
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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