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HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance - not replace - independent professionals. HoneyBook’s AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.
Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and maintain a growth mindset. We know experience comes in many forms - some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually curious environment and have relevant experience, we encourage you to apply.
We are looking for a Senior Fraud Analyst to serve as the technical cornerstone of our Fraud Prevention team.
In this role, you won't be managing a team; you’ll be managing the technical evolution of our fraud defenses. Reporting directly to the Fraud Prevention Director, you will act as a high-level individual contributor, bridging the gap between data science, engineering, and risk strategy. You will be responsible for pioneering the use of AI and advanced analytics to protect our community and ensure our platform remains the safest place for independent businesses to grow.
HERE ARE A FEW OF THE THINGS YOU'LL DO:
- Technical Strategy & Architecture: Partner with the Fraud Prevention Director to define the long-term technical roadmap, moving HoneyBook toward an AI-first, autonomous fraud detection ecosystem.
- AI & LLM Integration: Design and implement Generative AI agents and LLM-powered workflows to automate complex forensic investigations, reducing the time-to-detect for emerging fraud vectors.
- Advanced Detection Modeling: Develop and prototype sophisticated ML models and graph-based heuristics to identify collusion, synthetic identities, and fraud rings.
- Cross-Functional Technical Lead: Serve as the primary technical consultant to Product and Engineering, ensuring that new payment features (like RTP or international expansion) are built with scalable, AI-driven safeguards from day one.
- Expert Forensics: Act as an escalation point on high-stakes, large-scale fraud attacks, utilizing advanced Python and network analytics to deconstruct and mitigate threats.
- Data Excellence: Set the standard for the fraud team’s technical stack. You will optimize our SQL/Python environments and ensure our data infrastructure is capable of supporting real-time AI inference.
5+ years of experience in fintech or payments fraud analytics. You are a seasoned IC who has scaled fraud programs in complex, high-volume environments.
AI/ML Expertise: Proven experience leveraging Generative AI, LLMs (e.g., RAG, agentic workflows), and Machine Learning to solve real-world risk problems. You don't just use these tools; you know how to build with them.
Technical Powerhouse: Mastery of Python (for data science and automation) and SQL (performance tuning, CTEs, window functions). You are comfortable working alongside engineers and data scientists.
Network Analysis: Deep experience with graph databases (Neo4j, TigerGraph) and link-analysis techniques to identify organized criminal networks.
Demonstrated ability to translate complex quantitative findings into executive‑level insights and influence roadmaps across product, engineering, finance, and support.
Strategic Influence: While this is not a management role, you have a track record of influencing technical roadmaps and advising senior leadership on risk-reward trade-offs.
Advanced data‑visualization skills (Looker, Tableau, Omni, Superset, or equivalent) with a portfolio of self‑service dashboards adopted by the company‑wide.
Domain Depth: Expert knowledge of the payments lifecycle, including CNP, ACH, and RTP risk, as well as the specific fraud challenges of the SaaS and marketplace sectors.
Regulatory Fluency: A solid understanding of PCI DSS, Nacha rules, and the emerging regulatory landscape surrounding AI in financial services.
Education: Bachelor’s or Master’s degree in a quantitative field (e.g., CS, Statistics, Mathematics, Economics) or equivalent technical experience- Advantage..
The good stuff:
Mission-driven: You'll be joining more than just another startup. Our members’ success is at the heart of everything we do.
Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!
Compensation: We offer a competitive salary and meaningful equity grants.
Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.
Our core values:
People come first: We prioritize people as we explore opportunities and work through challenges.
Raise the bar: We push for greatness—for ourselves, each other, and our members.
Own it: Trust and ownership let us make decisions with confidence.
We love what we do: We bring passion to our work and love what we create for our members.
Keep it real: Authenticity, respect, and transparency are at our core.
The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150M in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.
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Applicant Information
When you apply for a job or an independent contractor/agent position with HoneyBook, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information.
We use applicants’ information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment statistics. We use successful applicants’ information to administer the employment or independent contractor relationship. We may also use and disclose applicants’ information (a) to improve our Services, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on HoneyBook, and (d) to protect and defend the rights or property of HoneyBook or others.