Job description

We're looking for a Business Operations Senior Lead, to drive profitability and growth across our Pet insurance line while leading strategic initiatives that move Lemonade forward. You'll work as a "mini-COO" for our Pet Company, tackling the biggest business challenges while collaborating on cross-functional projects that take ideas from 0 to 1. This role sits at the intersection of strategy, operations, and execution - where data meets decision-making and where your leadership directly impacts our mission to transform insurance. We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work. Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools. IN THIS ROLE YOU'LL - Drive profitability and growth strategies for our Pet insurance business as a strategic business partner - Lead cross-functional initiatives that span Product, Insurance, Finance, and Customer Operations teams - Take strategic projects from concept to execution, working across multiple stakeholder groups - Analyze complex business challenges and translate insights into actionable recommendations - Influence decision-making at the leadership level while building alignment across diverse teams - Navigate rapidly changing priorities and guide teams through strategic pivots - Partner with Product, Actuarial, Finance, and Revenue teams to optimize business performance WHAT YOU'LL NEED - 6+ years in management consulting (strategy and operations) or business operations with leadership experience - Track record of driving impact and influencing decisions across multiple stakeholder groups - Ability to adapt quickly in a fast-moving environment while maintaining strategic focus - Strong analytical mindset with experience turning data into business strategy - Experience leading cross-functional projects and building consensus across diverse teams - Ready to work in an office environment most days of the week