IT Team Lead

Description BioCatch, a leader in Behavioral Biometrics, leverages machine learning to analyze digital behavior, ensuring secure online experiences. Trusted by 32 of the world’s top 100 banks and 210 financial institutions, BioCatch Connect™ helps combat fraud, drive digital transformation, and strengthen customer relationships. Backed by an industry-led Client Innovation Board (including American Express, Barclays, Citi Ventures, and National Australia Bank), BioCatch pioneers cutting-edge fraud prevention solutions with 80+ patents and over a decade of expertise. For more information, please visit www.biocatch.com. We are looking for a talented and experienced IT Team Lead to lead our Global IT operations, manage and develop our IT team, and drive the growth of our IT capabilities. This role combines hands-on technical expertise with people leadership and operational responsibility in a fast-paced global environment. Description: Lead, mentor, and develop IT team members while fostering a high-performance and service-oriented culture Maintain and develop BioCatch’s global IT assets: Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etc MDM: Manage Windows endpoints through Microsoft Intune, including device configuration, compliance policies, application deployment, and lifecycle management Work closely with IT Procurement Run a high-class efficient help desk to support our hardworking end-users and delight them with everything they need Work closely with Operations, DevOps and Security teams to implement our access policy Monitor network performance (availability, utilization, throughput, QoS, latency, etc.) Systems’ implementation and integration projects Our technology stack includes: Microsoft 365, Azure-based identity and access services, Microsoft Entra ID, Mac OS, Windows, networks (VLANs, firewalls), Wi-Fi, Cloudflare ZTNA Requirements 3+ years of hands-on IT experience in a modern enterprise environment Experience in an IT leadership role Experience mentoring team members or leading IT professionals Demonstrated experience leading IT projects, initiatives, or cross-functional efforts Excellent service mindset Extensive experience managing Windows endpoints in Microsoft Intune, including device provisioning, policy management, software deployment, and compliance enforcement. Experience supporting Mac devices is an advantage Experience with Microsoft Entra ID and Azure-based identity and access management services Experience with AI platforms administration Advanced enterprise network management and configuration (Wi-Fi & Ethernet, Corp & Guest, VLANs, APs, Switches, Firewalls) Microsoft Entra ID and enterprise application management expertise Identity & SSO protocols: SAML, OIDC, SCIM Software tools and other systems: Microsoft 365, JIRA, Salesforce, Teams, Cloudflare ZTNA… Familiarity with VC rooms setup and management Ability to lead implementation projects from the planning phase to production