Customer Success Engineer - EMEA

Description We’re looking for our first Customer Success Engineer in Israel to lead technical customer success across EMEA. This is a highly strategic and hands-on role, combining deep technical expertise with customer-facing leadership. You will own the full post-sales technical relationship from onboarding and integration to long-term success, while acting as a bridge between customers and product/engineering. As the first hire in the region, you’ll also play a key role in building and scaling the CSE function in EMEA. This role requires a strong technical background, experience working with complex enterprise environments, and the ability to debug, troubleshoot, and solve real-world production issues alongside customers. It also requires strong interpersonal skills, and the ability to create a constructive relationship with technical customers, gain their trust and understand their challenges and priorities. What You’ll Do: Onboard new EMEA customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value. Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture. Drive product adoption and help customers maximize product value by optimizing adoption KPIs, usage patterns, and technical health scores, using them to proactively monitor and drive customer outcomes. Manage renewals and reduce churn through proactive engagement. Serve as the primary hands-on EMEA technical partner supporting integrations, debugging complex production issues (APIs, authentication flows, infrastructure), applying practical troubleshooting skills (e.g., Python, scripting, API analysis), and escalating when needed. Collaborate closely with Engineering and Product in the TLV site to triage technical blockers, surface customer feedback, and influence roadmap decisions. Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes. Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success. Requirements What You’ll Bring: Experience in a technical customer-facing role (CSE, Solutions Engineer, etc.) preferably in IAM or SaaS/cybersecurity environments. Strong knowledge of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS). Hands-on experience with APIs, debugging, and scripting (e.g., Python) with the ability to support integrations, troubleshoot issues, and lead deployments in complex environments. Field-proven problem-solving skills with a customer-first mindset, and a passion for owning complex technical issues end-to-end to drive long-term customer success. Proven ability to define, track, and operationalize success metrics (e.g., adoption, usage, technical health) to drive customer engagement and retention. Experience working with cross-functional teams to align customer success efforts with sales, product, and executive leadership. A proactive and adaptable approach, with the ability to scale the Customer Success function as Linx grows.