Austin, Texas, United States; Dallas, Texas, United States; Morristown, New Jersey, United States; San Jose, California, United States · Fintech · Lead
Job Title: Claims Manager – Partner Programs
Location: Austin, TX / Dallas, TX / San Jose, CA / Morristown, NJ
Reports To: Senior Claims Program Manager / Head of Claims, Spinnaker (Director, Claims-Partner Programs)
About Hippo:
Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most.
Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.
If you're energized by building what's next, we'd love to meet you.
About You:
The Claims Manager – Partner Programs is responsible for the day-to-day oversight and performance management of assigned programs and Third-Party Administrators (TPAs). This role ensures claims are handled in accordance with established guidelines, regulatory requirements, and service expectations while supporting strong claim outcomes and partner relationships.
What you'll do
Program Oversight & Execution
Oversee claims handling for assigned programs to ensure compliance with claims guidelines, coverage intent, and regulatory requirements
Monitor TPA performance including timeliness, reserving accuracy, and overall claim quality
Conduct file reviews and QA audits to identify trends and improvement opportunities
Assist in implementation and maintenance of claims guidelines and best practices
Support onboarding of new programs including TPA setup, workflows, and reporting requirements
Operational Support & Reporting
Analyze claims data and KPIs to identify emerging trends and performance issues
Prepare stewardship and performance reports for internal stakeholders and program partners
Track and follow up on corrective action plans
Support reinsurance reporting and documentation requirements
Assist with regulatory audits, data calls, and compliance reviews
Stakeholder Collaboration
Serve as a primary point of contact for TPAs on routine matters
Partner with underwriting, actuarial, finance, and legal teams
Participate in program-level meetings and continuous improvement initiatives
Professional Development
Build expertise in coverage analysis, reserving, litigation management, and regulatory compliance
Support senior team members on complex claims
Participate in training and development opportunities
Requirements
5–8 years of claims handling or program oversight experience
Strong understanding of claims fundamentals
Familiarity with multi-state regulatory environments
Strong analytical, organizational, and communication skills
Proficiency in Microsoft Excel and claims systems
Nice to have
Experience in program business or fronting carrier environment
Exposure to reinsurance reporting
Industry designations such as AIC, CPCU, or ARM preferred
Benefits and Perks
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:
Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
Equity - This position is eligible for equity compensation
Training and Career Growth - Training and internal career growth opportunities
Flexible Time Off - You know when and how you should recharge
Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
Hippo Habitat - Snacks and drinks available for onsite employees
The Morristown, NJ base pay range for this role is $120,000 - $150,250. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs and market demands.
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.
Applicant & Employee Privacy Notice (CCPA/CPRA)
Experience working with TPAs, MGAs, or delegated authority programs