The Sales Operation Manager is an important connection between the sales and product development teams, finance, production, MIS, quality control and customer support.
What you'll do
Managing and Responsible for the results Sales Operations which are in charge of the Full Order Management cycle: issuing quotes from CRM, process orders and invoices from ERP system, Collection, Shipping and Handling and being the Customers' focal point for all operational issues.
Establish, implement and enforce company's license renewal process.
Maintain the Commercial Guidelines according to the SOX rules of the company.
Create, implement and maintain MIS user Guides and all Sales Operation Processes.
Preparing the Forecast for procurement for the plant.
Yearly employee's assessments.
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
Requirements
At least two years of Sales Operation Management experience in a global high-tech company.
Academic degree- Must.
Systems knowledge: ERP, BI and CRM – Must.
Strong willing and ready to face complex situations.
Team player.
Exemplary organizational skills and ability to multitask.
Drive AI adoption across the Sales Operations team — leading training and embedding AI tools into daily workflows.
Identify, implement and scale AI-driven solutions (quoting, order management, forecasting, reporting) with IT/MIS and Sales leadership, tracking business impact.
Work well under pressure and follow through on items to completion.
Nice to have
Fluent English; both written and verbal (mother tongue is an