Fulfillment Operations Specialist

Description We are Tailor Brands. We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses. Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard. Through our business-building platform, we’re turning the process of starting, managing, and growing a business into a better experience; we’re simplifying the business journey. At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business. About the role: Are you someone who takes pride in doing things right - and making them better? Tailor Brands is seeking a superstar Entry-Level Fulfillment Operations Specialist to help us deliver seamless services to entrepreneurs across the US. If you thrive on structure, love solving problems, and don’t mind cleaning up a little chaos to create customer delight - we want to meet you. Responsibilities: Become a go-to expert on state business filings, compliance workflows, and our internal tools. Take full ownership of operational processes - lead initiatives, track performance, and constantly improve. Tackle user challenges head-on with empathy, accuracy, and speed - especially when things get messy. Spot inefficiencies and drive the change needed to bring the operation towards success - map, document, and optimize how things get done. Step in wherever needed - take initiative without waiting for permission. Think creatively and solve problems outside the box, even in repetitive tasks. Advocate for the voice of the customer - feed insights to teams across the company to make our product and service better. Requirements Who you are: Detail-obsessed and process-driven - you love lists, checklists, and turning chaos into clarity. A natural Multi-tasker and problem-solver who isn’t afraid of messy situations - you jump in and leave things better than you found them. user-first mindset - you genuinely enjoy helping others and enjoy solving problems. A confident communicator, especially in writing - you’re calm, clear, and professional. Proactive and accountable - you take ownership, see things through, and raise your hand when you spot something broken. Creative and curious - you bring fresh ideas and a hunger to learn. Ready to grow with the company and take on more responsibility over time. Requirements: Bachelor's degree in a relevant field Operations, customer-facing, support or project management experience Excellent with spreadsheets, workflow tools and ticketing systems Native English speaker