At Cognyte, you’ll collaborate with expert colleagues around the globe to solve problems most people will never even know exist!
You’ll be part of building unique solutions shaped by real investigative methodologies, enabling our customers to identify, investigate, visualize and prevent criminal, terror and security threats worldwide.
These solutions are used by law enforcement, national security, and national and military intelligence agencies in almost 100 countries to turn massive, diverse data into clear, actionable intelligence for a safer world.
We are looking for a talented System Integration Engineer to join the SI team.
What you'll do
Responsibility for supporting complex systems at customer site, based on multipart technology:
Install, configure, and test, HW appliances, operating systems, application software, and system management tools
Liaise with vendors and other 3rd party technical personnel for problem resolution
Customer-facing responsibility:
Manage the ongoing support discussions with technology and operation teams
Serve as the first escalation level and customer focal point for systems under implementation
Act as the customer's trusted advisor and mediate between the customer and tiers’ support units
Engage with customer teams to understand the reported issues and demonstrate the fixes
Requirements
For that mission you'll need:
BS/MS degree in Computer Science, System Engineering, or a related subject
Proven work experience of min 3 years as a Support Engineer / System Engineer
Technical troubleshooting and debugging skills
Ability to write technical documentation
Operating systems Windows & Linux (RHEL, Ubuntu)
Automation tools: Ansible
Containers and orchestration: Kubernetes, Helm, Docker