We are looking for a driven and strategic Customer Success Manager to join our founding team and play a critical role in building long-term relationships with our customers. As an early member of the team, you will own the full customer lifecycle- from onboarding to expansion- ensuring our clients derive maximum value from our AI-powered platform.
This is a unique opportunity to shape the Customer Success function from the ground up in a fast-growing B2B SaaS company leveraging cutting-edge AI technologies. If you are passionate about working closely with customers, influencing product direction, and building scalable processes, we’d love to meet you.
What you'll do
Own the end-to-end customer journey, including onboarding, adoption, retention, and expansion.
Serve as the primary point of contact for customers, building strong, trusted relationships with key stakeholders.
Drive product adoption and ensure customers achieve measurable business outcomes using our AI solutions.
Work cross-functionally with Product, R&D, and Sales to relay customer feedback and influence the product roadmap.