Customer Success Manager

Description CommBox is a leading Unified Digital & AI Communication platform transforming customer engagement for over 350 clients worldwide. Our mission is to redefine customer communication, making it effortless, intuitive, and incredibly effective. We provide brands with state-of-the-art tools to automate customer interactions seamlessly across digital channels and messaging apps like SMS, WhatsApp, Messenger, and Google. Our advanced AI technology manages millions of customer transactions daily, streamlining the journey and enhancing efficiency. We are seeking a talented Customer Success Manager to join our leading team at Commbox.io. The selected candidate will be responsible for supporting and guiding our customers through the implementation and management of our service systems, with a focus on managing digital centers and continuously improving the customer experience. What you’ll do: Serve as a main point of contact for a defined group of Tier 3 customers Partner with customers through regular meetings, strategic calls, and proactive outreach to build long-term relationships. Drive platform adoption and help customers maximize the business value of their investment. Identify customer needs, opportunities, and usage gaps Perform customer health checks and usage reviews Work closely with Support, Product, R&D, and Sales teams Contribute to knowledge sharing and documentation Support ongoing projects and customer initiatives when needed Requirements Requirements: Fluent Hebrew and English — MUST 2 years of experience in Customer Success, Account Management, or a customer-facing SaaS role. Customer-oriented mindset with excellent interpersonal skills A proactive mindset with a desire to learn and grow. Strong problem-solving skills and curiosity for technology. Ability to manage multiple tasks in a fast-paced environment. Nice to have: Experience working with SaaS products Familiarity with AI products, chatbots, automation, or digital platforms Experience working with customer onboarding, support, or adoption processes Who you are: Curious, energetic, and eager to learn Enjoy working with people and solving problems Looking for an opportunity to grow and develop professionally Comfortable taking ownership and learning by doing Someone who brings positive energy and enjoys working as part of a team