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Monitoring Technical Support Specialist (NOC) at SuperCom · Trevo
SuperCom (NASDAQ: SPCB) is a trusted name in advanced tracking, identification, and security solutions since 1988. We deliver multi-disciplinary solutions that combine hardware, software, communications, and cloud-based platforms in the fields of secure identity, public safety, and smart monitoring.
We are seeking a dedicated and detail-oriented Monitoring Technical Support Specialist (NOC) to support our global monitoring operations. In this role, you will be on the front line of system operations, proactively monitoring live dashboards and screen alerts, rapidly responding to system triggers, executing standard operational runbooks, and ensuring maximum uptime and performance across strict SLA timelines.
What you'll do
Continuously monitor live operational screens, dashboards, and alerting systems to detect IoT device, network, or server anomalies in real time.
Triage, acknowledge, and take immediate corrective actions on incoming system alerts and automated incident notifications.
Execute predefined incident response procedures, operational runbooks, and remediation workflows to resolve issues swiftly.