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Team Leader - Client Escalations at Wing Assistant · Trevo

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Team Leader - Client Escalations

Verified Active

Metro Manila · Software

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Actively hiringAttractivenessCStability~B

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17:30–19:30

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Job description

The Team Leader - Client Escalations oversees the Resolution Team and is accountable for the effective handling of customer escalations, complex service issues, and high-risk cases. This role ensures consistent application of company policies, timely case resolution, and high-quality customer outcomes while leading, coaching, and developing Resolution Specialists.

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