VPG has a long history of innovation, specifically in precision foil resistors and foil strain gauges. This served as a foundation to expand into strain gauge instrumentation, load cells, transducers, weighing modules and complete systems for process control and on-board vehicle weighing.
VPG has facilities and operations in 13 countries, with more than 30 sites and over 2700 colleagues across the globe we recognise it is our talented people that are key in ensuring we successfully achieve our business aims.
We have a vacancy for an Aftersales Manager to play a key role in supporting our customers and providing the highest level of service possible.
Here at VPG we recognise the value of having a diverse workforce and welcome all candidates, however we are unable to offer Visa sponsorship for this role at present.
What you'll do
The successful candidate will lead and manage our team of field-based Engineers across the UK, with full responsibility for people management and driving operational performance. The role includes reviewing and improving departmental processes and ensuring delivery against KPIs.
This position is approximately 50% field-based which includes visiting customers, Engineers and attending industry-related events.
Manage and lead the Field Service team, including direct leadership of engineers
Visit customers to strengthen relationships and resolve issues or complaints
Engineering qualification, either electrical or mechanical
High school level English and Mathematics
Experience:
At least 3 years’ experience in a customer-facing role
Proven leadership experience
Background in an automotive or technical/service-related environment
Technical Skills:
High level of awareness of H&S in an engineering and field environment
Strong IT skills, including Excel and PowerPoint
Key Competencies
Leadership & Interpersonal Skills:
Strong leadership and teamwork abilities
Initiative and proactivity
Assertiveness and resilience under pressure
Communication Skills:
Strong verbal communication skills, including telephone interaction
Operational Skills:
High attention to detail
Strong organizational skills and ability to meet deadlines
Work Environment
Combination of office, field, and customer site work
Frequent travel required
Benefits
Upon joining VPG, you become part of an amazing global community. We offer training in many different topics including professional and personal development. We believe in motivating our people to meet their goals and progress in their career and are big on internal promotions. There are so many opportunities for progression; we have had many success stories this year alone.
Our main employee benefits include:
Competitive salary package
Company car
Welcome Pack complete with VPG merchandise
Pension Scheme
Life assurance scheme
Annual leave 25 days plus public holidays (rising to 30 days with service)
Recruitment referral scheme
Free on-site Parking
Company funded Social Events
Charity committee events (the opportunity to complete voluntary work for the charities we support)