Description
Faye is looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.
We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If you’re process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.
Responsibilities
Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
Resolve issues efficiently, ensuring a seamless and positive customer experience.
Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
Work collaboratively across teams and departments to help solve any matter at hand.
Requirements
Proven experience in customer service/call center roles
Native English speaker / English mother tongue level - a must
Ability to work evening, night, and weekend shifts - a must
Ability to work from the office 5 days a week (A+B shifts) - a must
Excellent verbal & written communications skills
Ability to display great time management and prioritize workload while remaining organized and efficient
Familiarity with American customer service and culture
A medical and/or travel and/or Insurance background is a plus
Tech-oriented