About Mixpanel
Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more.
About the Customer Success & Solutions Engineering Team
Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value, and serve as the technical counterpart to our Sales organisation to deliver on that value.
You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customers’ organisations, help manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer’s Mixpanel investment.
Our Solutions Engineers are inquisitive, nimble, and able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers, while also communicating the business value of our product to senior executives.
In your first month, you’ll become a Mixpanel expert—both in features and functionality as well as implementation. You’ll shadow customer calls and demos with current Solutions Engineers and Account Executives while learning to articulate our value proposition, and be trained on Mixpanel’s internal systems and tools.
Within your first three months, you’ll be directly involved in deal cycles with Account Executives across the ANZ region. You’ll lead the technical qualification for customer use cases and deliver customised demos for prospects, working directly with leadership at the prospect’s organisation to understand business challenges that can be solved through an analytics platform.
You’ll also work with the prospect’s business and technical teams to scope and execute proof-of-concept projects to establish Mixpanel’s value—including consulting on data ingestion methods, overall architecture, success criteria, and rollout strategies for analytics tools across an organisation.