What this Job Entails:
The Business Analyst IV will provide solutions that help attain business outcomes. The Business Analyst will be responsible for helping the team's operational support strategy by working directly with service owners and engineers across our organization to catalogue and assess services, document support designs, prioritize, and implement processes to support the applications they manage.
Scope:
Uses professional concepts and company objectives to resolve complex issues in creative and effective ways
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
What you'll do
Identify business process gaps and scale current client systems to fill them.
Conduct quantitative/ qualitative data analysis using various tools and functions.
Analyze complex business problems that can be solved through change management or system automation.
Manage information and applicable supporting documents and dashboards.
Generate charts and reports as required to demonstrate metric and KPI trends on a monthly or quarterly basis.
Take the lead on working with stakeholders, including 3rd party representatives, to troubleshoot and resolve business systems problems.
Lead work with client stakeholders to improve, automate and align business data with current client processes.
Curate and maintain related support documentation and runbooks (Self help articles, macros, training material, support flows, other documentation).
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Requirements
Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience
Networks with key contacts outside own area of expertise
Determines methods and procedures on new assignments and may coordinate activities of other personnel
Excellent documentation, writing, organization and verbal communication skills.
SQL scripting and usage.
Able to read and create technical documentation.
Understanding of project management.
Excellent organization skills and ability to adapt to a rapidly changing work environment.
Able to create metrics in various systems
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
What can Astreya offer you?
Employment in the fast-growing IT space providing you with a variety of career options
Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
Introduction to new ways of working and awesome technologies
Career paths to help you establish where you want to go
Focus on internal promotion and internal mobility - we love to build teams from within
Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
Education Assistance
Dedicated management to provide you with on point leadership and care
Numerous on the job perks
Market competitive compensation and insurance, health and wellness benefits
Salary Range
$98,040.00 - $154,800.00 USD (Salary)Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
Nice to have
Skills Preferred: Knowledge of various programming languages.
Education in Statistics.
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment