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BIScience is seeking for a Customer Success Manager to join our fast-growing team. In this role, you will play a pivotal part in supporting our local and international customers by providing technical assistance, account management, and proactive solutions.
We are looking for someone with a strong background in data services, who possesses robust analytical and Excel skills, and ideally, previous experience working with data-driven or SaaS products. You should have a keen interest in technology and business and be comfortable in a customer-facing role, serving as the primary technical and commercial contact and advocate for our clients.
What you'll do
Serve as the main point of contact for customer sales and technical requests.
Own and actively manage an assigned book of business, driving deeper adoption and expanded use of BIScience solutions across each client account.
Identify and pursue growth opportunities to drive revenue expansion.
Facilitate new account setups and ongoing user management.