Helpdesk Specialist & System Administrator

Description 365Scores is a global sports tech hub, serving tens of millions of users with real-time results, stats, news, and content across all major sports. We combine deep tech, live data, and massive scale to deliver one of the most engaging sports experiences in the world. We are looking for a System Administrator & Helpdesk Specialist to join our small and dynamic IT team of 3 support professionals. The role involves providing end-to-end technical support for approximately 200 on-site users, combining hands-on customer service with foundational IT and infrastructure tasks. This is an excellent opportunity for quick learners looking to grow professionally in the fields of systems and networking. Responsibilities Provide hands-on and remote technical support to employees worldwide, troubleshooting hardware, software, networking, VPN, and end-user equipment issues. Deploy, configure, maintain, and upgrade workstations, laptops, printers, meeting room systems (Zoom Rooms / Microsoft Teams), and office Wi-Fi infrastructure. Manage onboarding and offboarding processes, including equipment preparation, account provisioning, access management, and system setup. Administer user accounts and permissions across Active Directory, Microsoft 365, and Google Workspace environments. Troubleshoot connectivity, networking, and VPN-related issues to ensure smooth day-to-day operations. Maintain and manage IT inventory, including hardware procurement, asset tracking, stock management, and vendor coordination. Ensure technical readiness of office spaces, meeting rooms, and employee workstations. Requirements Excellent customer service and interpersonal skills, with a patient, positive, and solution-oriented approach. Strong ability to explain technical concepts to non-technical users in a clear and approachable manner. Fast learner with a proactive mindset and the ability to independently investigate and resolve unfamiliar technical issues. Ability to prioritize and manage multiple tasks simultaneously in a dynamic, fast-paced environment. Team player with strong organizational skills and the ability to work both independently and collaboratively. Strong working knowledge of Windows and macOS operating systems. Familiarity with Microsoft 365, Active Directory, and user management processes. Basic understanding of networking concepts, connectivity troubleshooting, and VPN technologies. Advantage- Relevant technical training or certifications (Network Administration, System Administration, CCNA, or similar). Previous IT support experience gained through military service, internships, or professional roles.