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Job Description
About the role
Radware is a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centers.
At Radware, we live and breathe cybersecurity. It is our passion. Each day, our international team works to earn the trust of more than 12,500 organizations around the globe. Keeping them safe is our mission. To that end, we go head-to-head with politically motivated hacktivists, dangerous nation-state threat actors and other notorious cyber attackers -these are not your average adversaries. Backed by nearly 30 years of experience, Radware is best known for its technical excellence and innovative network and application security solutions. That is why it is so important that we build our team with bold and bright talent.
What is the job:
Radware Cloud Service Center Team provides immediate and direct support for our cloud customers, and acts as the first line of response for all Radware’s cloud customers ensuring the continued functioning of protected services and, ultimately, customer satisfaction. The Cloud Service Center Engineer (SCE) fuels the success of customers by serving as the primary contact for Radware related issues, you will be the first line of response for our customers, ensuring the smooth operation of their cloud services. Your primary responsibilities will include monitoring Radware cloud customer services, performing basic troubleshooting, and providing timely support to resolve issues. If you are an energetic, upstart engineer who enjoys working in a fast-paced environment and interacting with people under pressure, this could be the position for you.
Requirements
Good understanding of network design (e.g. LAN/WAN, switches/routers, routing protocols such as BGP and OSPF) and protocols (e.g., IPv4, TCP/IP, VPN, IPSec, HTTP, DNS)
Good understanding of and experience with Layers 3,4, and 7 network & security fundamentals
Wireshark, Kali Linux
Familiarity with OWASP Top 10 web application security
Experience in a customer facing/support role
Excellent troubleshooting and diagnosis capabilities
Knowledge and troubleshooting experience in network communications – Routing – BGP, TCP, packet analyzing.
Willing to be on alert during off-work hours including weekends
Excellent communication skills and teamwork
Excellent time management, multi-tasking, and prioritization skills
Ability to collaborate, sync and manage processes with other teams to achieve incident resolution
Create and follow runbooks to assure system health and KPI
Perceptive, fast learner, and able to perform well under pressure
Ability to support the following:
Experience in similar positions/companies
BSc/BA in Computer Science or equivalent
Why you should join us:
Employees from more than 40 countries have chosen Radware as a place where they can belong. Radware has been recognized by Glassdoor and BDI as one of the World’s Best Places to Work, ranking among the top 100 companies across the globe in the IT category. Radware has also been named a Gold Winner for Application Security in the 2023 Globee Cybersecurity Awards, by Forrester a Leader in DDoS Protection, and has been named a Leader in WAF Market by Quadrant Knowledge Solutions. We are equally committed to our people. We strive to create a dynamic work environment that celebrates diversity, promotes equality, and thrives on the unique contributions of each individual. If you are ready to be part of a global-minded company that is inspired to create a better, safer future; and if and want to fight for the good guys and be at the forefront of helping companies protect their most critical assets from today’s cyber adversaries, then you’ve found the right fit at Radware.