The Applications Engineer will provide technical support to the pre-sale's activities for the company’s key customers worldwide.
Serve as the contact point between BD/R&D/Costing/Operations/QA and actively support the BD pipeline activity.
Handles complex problems where analysis of situations or data requires high level evaluation of intangible variance factors.
Learn, explore and build a knowledge base of customer applications and market requirement in the target segments.
Support the pre-sale process, serve as a technology expert to both prospective customers and existing pre-sale activities
Provide solution for complex requirements, by deep understanding of the products and thinking outside the box
To be the interface between the BD, R&D and Marketing, work closely with the R&D, Process engineering, Sales team and customer service groups
Leading complex cross-organizational projects, monitor the progress and provide updates on consistent basis
Requirements
Minimum of 3-5 years of relevant experience in:
Post sales technical support
Application Engineering
Customer support
Working knowledge of technical support, manufacturing methods & procedures, production planning, product cost structure.
Ability to operate autonomously with minimal supervision
Knowledge and hands-on experience working with MS Office and a well-known ERP system (eg. SAP, MFG PRO, Oracle).