Cellebrite’s mission is to enable customers to protect and save lives, accelerate justice, and preserve privacy. As a global leader in Digital Intelligence, we empower organizations to manage the complexity of digital investigations and transform how they collect, review, analyze, and manage data.
Your Mission
The Solution Engineer (SE) partners with account teams as a trusted technical and value advisor. You will combine product expertise, domain knowledge, and strong communication skills to help customers adopt Cellebrite’s Digital Intelligence platform and achieve measurable operational outcomes.
This is a remote role based within the Netherlands or Belgium, reporting to the Northern Regional Manager, supporting the Benelux region. Travel is required (50–70%) across customer sites, events, and internal engagements. The role requires close collaboration with Sales, Product, R&D, Customer Success, Services, and Marketing.
What you'll do
Customer Discovery & Value Articulation
Lead structured discovery to uncover customer needs, investigative workflows, technical environments, and mission priorities.
Translate complex requirements into clear problem statements and solution options aligned to operational realities and constraints.
Quantify and communicate business and mission value (e.g., time-to-evidence, case throughput, backlogs, analyst efficiency) for Cellebrite solutions.
Analyze current investigative workflows and identify opportunities to position and streamline the case-to-closure (C2C) process using Cellebrite capabilities.
Map Cellebrite solutions to critical points in the investigative lifecycle:
Collection
Review
Analysis
Collaboration
Reporting
Risk Identification in Strategic Accounts
Proactively partner with Sales, Customer Success, and Services to identify and document risks and architectural gaps. Work to build mitigation plans and ensure at-risk accounts receive focused attention.
Use data from usage, feedback, and TBRs to flag early warning signs and recommend interventions.
Product & Technology Feedback and Engagement
Systematically capture field feedback, feature requests, and emerging use cases from customer engagements and TBRs in order to provide structured input to Product Management and R&D.
Participate in early access programs, beta programs, and advisory sessions, representing customer needs and law enforcement realities.
Influence Without Authority & Cross-Functional Collaboration
Partner closely with Account Executives to co-create and execute account strategies, including whitespace identification, expansion plans, and renewal risk mitigation.
Influence internal stakeholders (Sales, CS, Services, Training, Marketing) to align on customer outcomes, not just transactions.
Collaborate with Solution Architects, Subject Matter Experts, Customer Success, and Implementation to ensure smooth handoffs from pre-sales to post-sales, with clear expectations and success criteria.
Market Evangelism & Thought Leadership
Represent Cellebrite at industry events, tradeshows, trainings, and workshops, evangelizing Digital Intelligence best practices and innovation.
Contribute to content such as solution briefs, demo scenarios, playbooks, and internal enablement for Sales, CS, and partners.
Maintain deep awareness of trends in digital investigations, cloud, SaaS, security, and AI as they impact law enforcement and public safety.
Professional Development & Operational Excellence
Maintain strong professional and technical knowledge through training, certifications, community engagement, and peer learning.
Manage your pipeline of opportunities, pilots, TBRs, and strategic projects with strong organization, documentation, and follow-through.
Uphold Cellebrite’s ethical standards and ensure solutions adhere to all applicable legal, regulatory, and privacy requirements.
Requirements
English is the primary business language however as the role is based in the Benelux, Dutch speaker is required to support customers and stakeholders, additional languages are a benefit.
Experience designing and implementing complex software solutions in customer environments (on-prem, cloud, or hybrid).
Experience working with law enforcement, public safety, or government agencies (local, state, federal, or international).
Bachelor’s degree or equivalent practical experience.
4+ years in a customer-facing technical role (Solutions Engineering, Sales Engineering, Customer Success, Professional Services, or similar).
Exceptional public speaking, storytelling, and presentation skills, including the ability to simplify complex technical topics.
Solid IT foundation: Windows/Linux environments, networking, security, SaaS/PaaS/IaaS concepts, and storage systems.
Strong business and analytical skills with the ability to connect technical capabilities to operational, financial, and mission outcomes.
Demonstrated cross-functional leadership skills and project management capabilities in a matrixed environment.
Nice to have
Direct experience within law enforcement, public safety, or Federal/DoD environments.
Hands-on experience with digital forensics, eDiscovery, incident response, or investigative workflows.
Experience with AI/ML-enabled analytics, automation, or decision-support tools in operational settings.
Background working in or with Customer Success and/or Product Management organizations.
Relevant technical certifications (e.g., cloud platforms, security, digital forensics).