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Technical Support Engineer - Tier 2-3 at Jifiti · Trevo
Jifiti is a leading global fintech company that powers white-labeled embedded lending solutions for leading banks, lenders and merchants — including Barclays, RBC, Citizens Bank, FIS, Finastra, Ingenico, IKEA, and other financial and investment companies. We operate worldwide, mainly across the US and Europe, with a well-established solution and a mature market presence.
We are looking for a Tier 2-3 Technical Support Engineer to join our global team of professionals and ensure our clients continue to receive exceptional service.
What you'll do
Effectively handle customer inquiries and reported issues through different channels, including phone, email, chat, and dedicated support systems.
Address advanced technical tickets escalated from our Tier 1 or Project Manager teams.
Provide timely and professional technical responses, including proactive updates throughout all phases of the case lifecycle.
Develop a deep understanding of the company’s products and services to assist customers with more complex issues.