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Support customers with secure configuration and best practices.

Work closely with engineering and product teams to escalate bugs or complex issues, validate fixes, and advocate for customer needs.

Contribute to internal tooling, team processes, and customer-facing knowledge base articles.

Be available to support critical issues outside of core hours, as needed.

Develop runbooks to streamline troubleshooting and improve the customer experience.

4+ years of experience in technical support, DevOps, System Administration, or a similar customer-facing technical role.
Solid hands-on experience managing Linux-based systems in production environments.
Proficiency with Kubernetes, Terraform, Docker, and shell scripting.
Working knowledge of IAM concepts, authentication protocols, and API interactions.
Experience with at least one major cloud provider (AWS, Azure, or GCP).
Proficiency with networking, TLS/SSL, and system-level debugging (logs, processes, permissions).
Strong analytical and troubleshooting skills with the ability to independently drive root cause analysis.
Excellent written and verbal communication skills in English.

Experience supporting SaaS platforms or security-focused products.
Exposure to cybersecurity domains such as: Identity Providers (Okta, Ping), Secrets and Certificate Management (PKI, KMS, CMS), Zero Trust Architecture (ZTA) and Privileged Access Management (PAM), Hardware Security Modules (HSM)
Familiarity with DevOps and automation tools (CI/CD, Terraform, Ansible, etc.).
Scripting or light programming skills (Python, Bash, or similar).
Experience working directly with enterprise customers in a production critical environment.
Base salary: $130K-$150K
In addition: Company Stock Options + Benefits
The compensation package depends on experience

PythonBashAWSAzureGCPKubernetesDockerTerraformAnsibleCi/cdLinux