Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 100 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one Secure & Insure platform, and continue to grow and expand our team, our partnerships and our revenue.
Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this role sits at the center of that shift. Playbooks are still being written and automation is actively being developed, so we’re looking for someone who takes action without waiting for perfect structure - sharp, curious, accountable, and energized by building. You’ll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to-value, and expansion.
What you'll do
Own a portfolio of MSP accounts from post-sales handoff through onboarding, adoption, renewal, and expansion.
Lead onboarding, adoption check-ins, business reviews, and renewals with clear agendas and documented next steps.
Guide new partners to first value and monitor adoption to catch risk before it affects renewals.