Who We're Looking For - The Dream Maker
We’re looking for a hands-on Billing & Collection Manager to lead our Billing & Collections team and own the function end to end.
You’ll be responsible for both team performance and operational results—ensuring customers are billed accurately and on time, payments are collected and reconciled, and outstanding balances are handled proactively. You’ll set priorities, establish clear processes, coach team members, and step into the details when a complex billing or collection issue needs to be resolved.
This role sits at the center of Finance, Sales, and Customer Success, combining people leadership, financial accuracy, direct customer communication, reporting, and process improvement. We’re looking for someone who notices when the numbers don’t add up, creates clarity for the team, and takes ownership of resolving the issue.
About Chargeflow
Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model.
Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud.
What You’ll Own
Lead, coach, and develop the Billing & Collections team, creating clear expectations, accountability, and opportunities for growth.
Set team priorities, allocate work, monitor performance, and ensure consistent execution against billing and collection targets.
Establish effective team workflows, quality standards, escalation paths, and operating procedures.
Manage the end-to-end billing cycle, from generating and distributing invoices to verifying pricing, billing terms, and contract compliance.
Own accounts receivable and cash reconciliation, ensuring accurate and complete financial records.
Monitor outstanding balances and aging reports, guiding the team in taking proactive action to reduce overdue payments and bad debt.
Support the team in complex or sensitive customer conversations and personally manage escalations when needed.
Assess bad-debt risk and define the appropriate approach for long-term outstanding invoices.
Perform periodic reviews and reconciliations to support accurate revenue recognition.
Support weekly and month-end cash-flow forecasting.
Build and maintain reports on billing and collection performance, team KPIs, risks, and trends.
Use performance data to identify gaps, coach the team, and improve operational results.
Identify opportunities to strengthen controls, optimize revenue collection, automate manual work, and scale the function.
Build strong relationships with key customers, understand their billing requirements, and address issues before they escalate.
Partner closely with Finance, Sales, and Customer Success to resolve discrepancies and create a smooth customer experience.