About Workato
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
Business Insider named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers
עיקרי התפקיד
Workato’s fastest-growing business unit works with customers who embed Workato into their core product and include it or sell it as a companion product. We work with customers to help them develop a business plan, build the product, and design a go-to-market strategy for our customers to be able to monetize their Workato integrations. We’re looking for an ambitious Customer Success Manager that is experienced at providing guidance on business strategy, designing technical solutions, and establishing successful adoption plans.
As a Customer Success Manager in Workato’s Embedded Business Unit you will be responsible for guiding customers along their journey to ensure they successfully develop their integration product, sell and deploy it, and drive adoption among end customers. This starts with understanding the Executive Sponsor’s goals and how they measure success. A CSM is also responsible for ensuring that the customer team is fully enabled on the platform and has thoughtfully considered the best way to design and build the technical solution. In addition, CSMs are responsible for developing meaningful relationships with Executive Sponsors, Champions, and individuals at all levels of the customer’s organization. Ultimately, the CSM is responsible for helping customers achieve their goals and managing their book of business in a way that helps Workato achieve its net revenue retention and other key business metrics.
דרישות
Experience with successful product development, launch, and growth
Background in business planning process development and evolution
Involvement in the development or execution of sales enablement strategies
Strong background in designing and implementing technical solutions
Good understanding of the software development lifecycle
Track record of delivering on ambitious renewal rates, consumption goals and other key company objectives
3+ years of experience in product management, consulting, or customer success
BS/BA or equivalent education
Awareness of how to create compelling pricing strategies
Familiarity with developing marketing plans
Excellent problem-solving and troubleshooting skills
Escalation management experience
Adoption plan development
Soft Skills / Personal Characteristics
Awareness of how to create compelling pricing strategies
Familiarity with developing marketing plans
Excellent problem-solving and troubleshooting skills