abra’s CRM Division is hiring a CRM System Analyst to join our team in Haifa!
We are looking for an experienced System Analyst to join a team responsible for the specification and development of the digital assets of a leading energy company, working in a complex organizational environment with multiple interfaces.
The role includes analyzing business needs, defining business processes and system requirements, writing functional and technical specifications, and leading solutions from requirements through implementation, with a strong focus on Microsoft Dynamics 365 CRM and integrations with the organization’s digital assets.
עיקרי התפקיד
Gather and analyze requirements from users and business and technology stakeholders
Write functional and technical specification documents
Define business processes and translate them into system requirements
Specify solutions and customizations in Microsoft Dynamics 365 CRM
Define interfaces and integrations between CRM, core systems, and digital assets
Work with websites, forms, and digital customer service processes
Collaborate closely with development teams, QA, project managers, and business stakeholders
Lead and support development, testing, implementation, and go-live processes
דרישות
At least 2 years of experience as a System Analyst
Experience in CRM system analysis
Experience working with Dynamics 365 and/or Salesforce
Strong ability to work with both business and technology stakeholders
Independent learning skills, systemic thinking, and attention to detail