Nova is looking for a Technical Support Engineer who is a highly technical, motivated individual to support our growth in the semiconductor. The technical support engineer will apply scientific methodologies and robust statistical techniques to optimize applications for the high-volume manufacturing (HVM) fab environment: and provide region support for new product introduction and evaluation activities (beta, head-to-head).
Pay Range: $100,000- $148,000 Annually (DOE)
Why Nova:
Certified Great Place to Work: Recognized in 2022, 2023, and 2024 based on employee feedback, and consistently ranked among the Top 30 companies in our industry for workplace excellence.
Customer-Focused Environment: Be the face of Nova. We value strong relationships, and you’ll work closely with customers to understand their needs and deliver high-impact solutions.
Culture of Continuous Learning: At Nova, growth never stops. You'll work with cutting-edge metrology tools, work with top engineers, and participate in ongoing industry training programs.
Role Responsibilities
Provide field engineer and customer support, including technical problem solving, diagnosis, repair, installation, modification and upgrade of systems as well as customer training.
Demonstrate ability to manage escalations and critical customer situations successfully.
Act as primary contact between factory, field team, and customers for collection and analysis of system performance data, collection of system reliability data, as well as system tracking and customer satisfaction.
Coordinate all service activities with field teams and customers to maximize system tool up time and performance.
Collect, prepare and formally communicate with the field, customers and headquarters, daily, weekly, monthly and other routine customer and factory required data analysis and quality metrics reporting.
Work closely with field support, engineering and operations to provide feedback on serviceability, reliability, ease of installation, upgrades and other customer / tool related quality metrics and issues.
Report design, reliability and/or maintenance issues to engineering.
Create, edit and review technical field and training materials and documentation.
Support beta programs at customer sites and at headquarters
Demonstrate ability to develop technical training programs and classes, as well as experience in delivery of training to field personal and customers including the successful mentoring and on-the-job training of new personnel.