Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features like APM, RUM, SIEM, Kubernetes monitoring, and more—enhancing operational efficiency and reducing observability costs by up to 70%.
We are looking for a versatile, tech-savvy, and customer-centric Technical Support & QA Automation Engineer to join our fast-paced, dynamic team. In this unique hybrid role, you will bridge the gap between product quality and customer success.
You will serve as the primary technical point of contact for a major enterprise customer, requiring a highly service-oriented approach and the ability to solve complex, ad-hoc problems on the fly. Simultaneously, you will drive the quality of our platform by designing, maintaining, and executing test automation scripts. If you thrive in dynamic environments, love cracking technical puzzles, and enjoy working closely with both engineering teams and high-profile clients – this challenge is for you.
עיקרי התפקיד
Customer Technical Ownership: Serve as the single point of contact for a major enterprise customer, taking end-to-end ownership of technical support cases from opening to resolution to ensure maximum satisfaction.
Ad-Hoc Troubleshooting: Investigate, prioritize, and manage several open technical issues simultaneously, providing rapid, hands-on resolution for critical client roadblocks.
QA & Test Automation: Create, maintain, and update automated test scripts and test cases (focusing on production and test environments post-deployment).
Bug Lifecycle Management: Identify, document, and report bugs. Collaborate closely with development, architecture, and product teams to prioritize and promote timely fixes.
Customer Empowerment: Train, coach, and onboard technical counterparts at the client side to drive product adoption, and advocate internally as the "technical voice of the customer."
Knowledge Sharing: Contribute to our internal and external knowledge base by creating technical documentation, video tutorials, and predefined guides for common issues.
Quality Standards: Define and track key quality KPIs, ensuring strict adherence to quality procedures prior to rollouts.
דרישות
4+ Years of proven track record combining technical customer-facing roles (Tier 3 Support / Technical Account Management) and QA Engineering.
Automation & Coding: Hands-on experience with Typescript / JavaScript / NodeJS (highly preferred). Hands-on experience with QA Frameworks: Playwright / Selenium (highly preferred). Experience with other scripting languages (Python, Java, Ruby, Go) is acceptable.
API & Web Protocols: Solid experience with API testing, working with JSON, and troubleshooting REST APIs and web applications.
Technical Skills: Strong hands-on proficiency with Regular Expressions (RegEx).
Tools: Familiarity with bug tracking tools (Jira) and test management repositories (e.g., XRAY).
BA/BSc degree in Computer Science, Engineering, or equivalent practical experience.
Communication & Mindset: Excellent communication and presentation skills in English. A strong service-oriented approach with the ability to remain calm and analytical during ad-hoc, high-pressure client situations.
יתרון
Background knowledge and hands-on practice in Observability or health monitoring systems.
Knowledge of SQL and Lucene.
Basic Linux knowledge.
Experience with advanced test automation tools and frameworks.