Senior Technical Account Manager

Description Join Noma Security and help shape the future of AI security. Noma is building the first comprehensive AI Security and Governance Platform, helping organizations adopt AI and LLMs with confidence and control. As AI becomes core to modern enterprises, we provide seamless visibility and protection across the entire AI lifecycle from development to production and autonomous agents. Our team works at the intersection of AI, security, and cloud, shaping a new category in a fast-evolving market. At Noma, you’ll have the opportunity to make a meaningful impact while working with exceptional people on technology that truly matters. We’re looking for a Technical Account Manager you’ll be the bridge between our customers and our technical teams - owning relationships, solving problems, and helping our customers maximize the value of Noma’s cutting-edge security platform This role is perfect for a highly technical, customer-obsessed individual who thrives on building deep partnerships and advocating for the voice of the customer across the organization. 🛠️ What You’ll Do Customer Success Partnership: Be the primary technical point of contact for our customers, helping them achieve security outcomes and navigate complex environments. Technical Guidance: Provide hands-on support, configuration advice, and best practices for integrating and deploying our solutions. Cross-functional Collaboration: Work closely with Product, Engineering, and Security to channel customer feedback and improve the platform. Problem Solving: Troubleshoot issues, lead technical deep-dives, and escalate where needed to drive resolution. Relationship Management: Build trust with key stakeholders, manage expectations, and ensure long-term customer satisfaction. ✅ What You Bring 5+ years of experience in a customer-facing technical role in a B2B SaaS environment — this is a must-have. Strong technical aptitude, including the ability to write scripts (e.g., Python, Bash, or similar) for diagnostics, automation, and integration—paired with excellent communication skills to explain complex concepts in simple terms. Customer-centric mindset and experience working with cross-functional teams. Proactive problem solver with a bias for action and continuous improvement. 🎯 Nice to Haves Familiarity with AI tools and workflows, especially as used by modern security and data teams. Background in cybersecurity, data protection, or cloud infrastructure. Experience working with CRMs, ticketing systems, or collaboration platforms. 💙 Perks & Benefits Located in a prime area with easy access to public transportation, near the Hashalom train station and the Light Rail. A bright, spacious, dog-friendly office that makes you smile the moment you walk in 🐶 Team bonding activities, company retreats, happy hours, and holiday gifts Pilates classes at the office 💪🧘‍♀️ Never hungry: Monthly lunch budget, dinners provided, and a fully stocked kitchen 🍽️ A warm, supportive, and people-first company culture Pension & Keren Hishtalmut (advanced training fund) A global work environment with teams across Tel Aviv, the US, the Netherlands, and London Options that let you share in Noma’s growth and success