Paragon is a fast-growing cyber intelligence company that is rapidly establishing itself as a key player in the industry. We are a young, innovative company with a cutting-edge product, headquartered in Tel Aviv.
We are looking for a Support Engineer based in the APAC region to join our team.
As a Support Engineer, you will provide hands-on technical support and guidance to customers throughout their journey with Paragon, from initial onboarding through full operational deployment and ongoing operations.
This role requires a combination of strong technical expertise, problem-solving abilities, and excellent customer-facing skills. You will serve as a key technical point of contact for our customers, working closely with Paragon’s Product, Engineering, Sales, and Support teams to resolve technical challenges and ensure a seamless customer experience.
עיקרי התפקיד
Own customer technical issues end-to-end, including diagnosis, troubleshooting, resolution, and follow-up.
Serve as a primary technical point of contact for customers, ensuring timely resolution of issues and a high level of customer satisfaction.
Take ownership of customer environments and systems, proactively identifying technical risks and opportunities to improve performance and reliability.