Sr Program Manager - AI Self-Service & Partner Knowledge Transformation

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary As the Senior Program Manager – AI Self-Service & Partner Knowledge Transformation, you will lead the evolution of the Worldwide Partner Services operating model. Reporting directly to the Director, Worldwide Partner Program, Services, this role operates at the critical intersection of Channel Partner Domain Expertise, AI Transformation, and Operational Process Engineering. In this role, you will act as the master architect of our channel knowledge ecosystem. You will audit, curate, and structure complex Partner Services rules, policies, and operational knowledge, transforming them into intelligent, AI-driven self-service platforms, automated workflows, and executive visualizations. Your primary goal is to eliminate operational friction, empower partners with on-demand self-service, and scale global partner operations.