Are you an experienced technical writer with a passion for delivering high-quality product documentation and content experiences for customers? Do you enjoy working with other writers and content designers to create the next generation of content experiences and in-app guidance to help product users? Do you love translating complex technical concepts into clear and accessible documentation for developers, and technical audiences? If so, our Senior Technical Writer role is the perfect fit for you.
At Ridgeline, we are committed to providing best-in-class product documentation and technical content experiences for our customers to help them make their way from being new users to product mastery and beyond. As a technical writer, you will play a critical role in ensuring that our content is accurate, engaging, and effective. You will work closely with other writers, as well as product and engineering teams, to understand the latest updates and features. And you will use your writing and editing skills to create clear and concise content that helps our customers get the most out of our products.
You will report to the Director of Technical Documentation and Content Experience and work closely with the rest of the product documentation team.
You must be work authorized in the United States without the need for employer sponsorship.
This role is based in our San Ramon, CA office and follows a hybrid work model, with team members expected to work onsite at least three days per week to foster collaboration, innovation, and connection across teams.
The impact you will have
Create clear, accurate, and user-focused product documentation and other technical content including user guides, release notes, API reference, UI text, error messages, and in-app guidance for Ridgeline customers.
Collaborate with product and engineering teams to understand the latest product development and document new features for your assigned areas. Improve existing documentation.
Develop content using structured authoring, topic-based writing, and other industry-standard paradigms to enhance consistency and reuse across documentation.
Follow the style guides, content standards, and documentation processes and contribute to refining them over time.
Collaborate with the documentation team to deliver content aligned with internal models and tools. Support documentation priorities for your assigned areas.
What we look for
5+ years of experience as a technical writer with a focus on software product documentation and content design, preferably in SaaS or enterprise software environments. Experience on a software product documentation or content design team is a must.
Exceptional writing and editing skills with proven ability to communicate complex concepts clearly to diverse technical and non-technical audiences.
Experience in writing end-user facing content and UI text for business or consumer applications.
Proven experience with topic-based authoring, DITA, and XML-structured authoring.
Hands-on experience with CCMS platforms and XML-based authoring systems such as Heretto. Experience in the end-to-end workflow of migrating legacy content into a structured authoring environment is a plus.
Knowledge of AI systems and experience incorporating AI into content management and delivery workflows is a plus.
Knowledge of GSuite, Git/GitHub, Confluence, Zendesk, or other documentation tools and content management systems.
Familiarity with accessibility and localization standards and practices.
Strong organizational skills and the ability to manage multiple projects simultaneously.