The company is Global Services & Customer Engagement organization is hiring a Professional Services Engineer (SW Developer) — a senior technical leader at the intersection of software engineering, AI, and professional services. Reporting to the Services Director, the engineer owns the technical backbone of the Field Deployment Engineering (FDE) program, builds custom integrations for complex customer environments, serves as the internal escalation authority for challenging deployments, and drives AI-powered automation across the global services organization. Globally-scoped, customer-facing, up to 50% international travel (Americas, EMEA, APAC).
עיקרי התפקיד
FDE Program — Technical Ownership
Own technical definition, scoping methodology, and quality standards for the FDE program across all global regions
Partner with regional directors and delivery teams (Americas, EMEA, APAC) to scope engagements, define solution architectures, and ensure technical feasibility before commitments
Travel onsite to lead scoping workshops, architecture sessions, and deployment reviews
Build reusable FDE frameworks, templates, and tooling that scale across regions
Software Engineering & Customization
Design, develop, and deliver custom integrations, workflows, and extensions connecting Cellebrite platforms with customer environments (APIs, data pipelines, automation layers)
Engage directly with enterprise customers to co-design solutions and validate technical outcomes in the field
Translate complex customer requirements into robust, maintainable technical solutions
Maintain a library of reusable solution components and accelerators
Technical Escalation & Architecture
Final internal escalation point for complex deployment challenges, architecture questions, and technical blockers raised by field teams globally
Travel to customer sites for high-stakes engagements
Conduct architecture reviews for non-standard / high-complexity implementations
Collaborate with R&D and Product to bridge field realities with product capabilities
Internal Automation & Process Innovation
Identify and build AI-powered and automated tools improving efficiency, consistency, and quality of services delivery globally
Apply modern AI/ML techniques — LLM-based tooling, agents, workflow automation — to internal processes across the services lifecycle
Champion continuous improvement through engineering